“My summer at an Indian call center” by Andrew Marantz

For our readers interested in the globalisation of labour and workers’ experiences, today’s reading is about call centres. Two documentary films, the 2005 film Nalini by Day, Nancy by Night and the 2006 film Bombay Calling also tackle this recent global employment outsourcing phenomenon, and there is a long list of sociological analyses. Although Andrew Marantz’s account of his experience working in an Indian call center in 2011 is a journalistic piece, it is full of thick ethnographic description and offers insider insights into the subjective experiences of the hopes and disappointments of call centre employment.


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