The rhetoric and reality of user generated content

On pg 102 of Jonathan Taplin’s Move Fast and Break Things, he highlights email exchanges between YouTube’s founders, released in a court case, which suggest the invocation of ‘user generated content’ might be a matter of branding rather than a meaningful growth strategy for social media platforms:

In another email exchange from 2005, when full-length movies were being posted on YouTube, Steve Chen, a cofounder of the company, wrote to his colleagues Hurley and Jawed Karim, “Steal it!,” and Chad Hurley responded: “Hmm, steal the movies?” Steve Chen replied: “We have to keep in mind that we need to attract traffic. How much traffic will we get from personal videos? Remember, the only reason why our traffic surged was due to a video of this type…. viral videos will tend to be THOSE type of videos.”

Much critical literature has focused on how social media platforms ossify existing hierarchies and establish new ones. It is too easy to see this as an unexpected consequence of a new social infrastructure, as opposed to an outcome which was knowingly designed in from the start.


Categories: Digital Sociology

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